• Home • Caravan • The farm • Calender 2008 • Tariff • Enquirey • Links • Pictures •

Terms and Conditions

Please read

      1.      Arrival & Departure

      Balance due at time of arrival (if not paid in advance)

Your accommodation will be available to you from 2pm on day of arrival,

 Please do not arrive before this time as this hinders preparation of the accommodation,

Important   Vacation of the property

 By 10am on day of departure

        Property must be vacated by the departure time shown on this contract,

       We reserve the right to make an extra charge, when cleaning staff are delayed as a result of late departures.

2.      Cleaning of the property

      Whilst in your occupation keeping the property & its contents clean are your responsibility,

 all cleaning materials are supplied along with

      a vacuum cleaner for this purpose.

3.      Damage & *Holding Fee

      You are responsible to the owner for the actual costs of any breakages, damage or cleaning -

along with any additional costs that may accure from damage caused

      by you or your party. these costs will be deducted from your (£20 holding fee*)

 but are not limited to that amount. You may be billed for the difference between this and the actual cost of the work,

      If damage does arise please report as soon as possible to the owner so damage can be rectified as soon as possible as not to jeopardise other guest’s bookings,

     *£20 Holding fee is extra to the cost of your holiday but is incorporated into

      the balance and it is returnable to you if no Claim's have to be made

      & will be refunded to you (By Post) within 14 days of vacating,

      We apologise to our guests for having to introduce a holding fee but due to the actions of a

        few we have no alternative.

        4.      Cancellation

Once a booking is agreed whether by phone/email/or letter, a legally binding contract has been entered into,

if you cancel a reservation, or fail to take up the accommodation, we may be entitled to compensation & deposit will be forfeited,  

 (A cancellation plan is on offer to you for this reason)

5.      Cancellation by Owner  

If we have to cancel the booking of your holiday at any time after confirming a booking

 (eg because of reasons beyond our control) then we will give you a full refund of any amount already paid by you, and the client shall have no further claim against the owner.

6.       Safety & Behaviour

Children must be supervised at all times & should never be left alone on the farm or in the caravan. We reserve the right to evict anyone causing a nuisance or damage, without refund. All persons staying on the Farm must conduct themselves at all times with due regard to the surroundings and comfort of others.


The Grove Farm

Lower Hergest

Kington

Herefordshire

HR5 3EN

Phone  01544230602
 

 

© 2006 The Grove Farm Site built & maintained by P Jones